Tuesday, 7 February 2012


From the desk of the Borough Commander - DCS Sue Williams:

Helping and protecting people is one of the reasons police officers joined the Metropolitan Police Service (MPS). No crime is routine and any crime can be traumatic for a victim.

A key part of Total Policing launches today across the MPS with a new intensified focus on looking after victims. Total Victim Care is about putting victims at the forefront of everything the MPS and Redbridge Police do and dealing with all victims in a consistent way. It is also about dealing with victims in a way in which you or a loved one would want to be treated.

Total Victim Care is a top priority for both the MPS and Redbridge Police and from today

• Victim Care Cards will be given to every victim of crime. This gives the victim a clear idea of what they can expect during the investigation of their crime.
• There will be a new Quality Call Back process to support victims of crime and
• Improved victim letters will be sent out to victims of crime.

Redbridge Police will identify any victim of crime who is vulnerable and, along with those under 17 years of age, they will receive an enhanced level of contact. Total Victim Care at Redbridge will be the responsibility of the investigating officer who will support the victim through the investigation.

To enhance Total Victim Care and speed up contact between investigating officers and victims of crime, Redbridge Police will encourage the use of email. The email address that you can use to contact Redbridge Police is here.

For further information by phone, contact the MANAGEMENT SUPPORT UNIT 020 8345 2706


  1. "Total Policing"
    "Total Victim Care"

    Just before I retired I had a questionnaire from my employer to complete. One of the questions was do I speak any other language than English?

    I replied yes! Management Bullshit.

    That is WHY I retired and it is also what the above post is.

    1. All public authorities speak and write gobbledygook. Rarely do they speak plain, unadulterated English. Serious reading of "Plain Words" by Sir Ernest Gowers should be required for all public servants before they are permitted to write reports or make statements.

  2. Unless such information is given an airing then people will be unable to make judgements on it, such as those of Weggis and Morris.

    The best way to find out how good or bad this is is to use the procedures referred to and then see what happens.

    People will then be able to criticise it on the basis of experience.

    1. My comment on 10 February was no more than that - just a comment. Simple language is the essence of good communication.

  3. Do I read it correctly that NeighbourhoodWatcher is suggesting we somewhat make it happen that we become a Victim of Crime so that we can test the system before we comment?
    I would rather shut up and mutter silently than become a VoC!
    However,... a few years back, some idle youngsters decided to break quite a few windows of our ancient allotment trading hut.
    This was dutifully reported. The cops did their job thanks to an observant member of the public. However, a couple of weeks later, I could not believe it, when a sweet lady phoned our house and was 'so sorry' that all our windows had been broken and weren't people awful. I quickly glanced around me, our few windows were fine and it dawned on me that she was referring to the allotment hut. The way she talked to me made me feel bad, like a victim to be pitied. Not a good feeling. I was furious about the hut but I did not feel like a victim.
    To be made to feel like a victim is a bad idea.
    Anne Sevant

  4. I do not believe, Anne, that I suggested that any individual person should purposefully place themselves in the position of becoming a "VoC" but if someone does unfortunately become a "VoC" then the guidance and advice should be to follow the procedure and monitor just how effective (or NOT!) it actually is.

    It won't change for the better if everyone ignores it!