Saturday, 19 February 2011

Yet Another Parcel Delivery Scam

You may receive an e-mail looking like this:


Dear Customer,
We regret to inform you that the delivery of your shipment has been suspended for the following reason.
1. In line with new laws, items transiting through the EU are to be fully taxed and are subject to postal inspection by transiting postal authorities.
Concluding the inspection on the package it has been ascertained that adequate duties was not paid on the package.
Your name and email address were on the package for contact details.
Under new laws any package transiting through the EU is liable to full duties payment. The sender did pay the appropriate courier fee but did not pay adequate duties on the package .We are therefore requesting you pay full duty for the coverage of (?)119 Euros on the package.
To resume delivery, you are obligated to pay the duties on the contents of the package
You should therefore contact your assigned claims Officer, Jennifer Watson to assist with the duty payment in
Spain , where your package is currently being held
Below is her contact information of your assigned claims
Name: Jennifer Watson

Note: Duty coverage fees are payable to authorities through your assigned claims Officer.UPS® does not accept fees on behalf of foreign authorities.
Your old tracking number has been suspended due to non payment of tax.When making contact with your assigned claims officer via email or phone please quote reference Z195156475L13
The status of your package can be tracked as soon as payment has been confirmed
Copyright © 1994-2011 UPS Inc. All rights reserved.

IGNORE IT as it is an attempt to acquire your credit card details.

If you really are expecting a package from UPS their Customer Service phone number is 08457-877-877


  1. NHW does a good job telling us about these scams. It is just the very thing that ought to be done by the council's public protection service, but don't hold your breath!

  2. As the title of the thread says, it is "Yet Another ... Scam" and, barring the fine detail, is no different from thousands of others.

    These things usually turn up as spam email with the exhortation to 'pass this on to everybody in your contact list' and gullible idiots do just that. It doesn't need many idiots in a large organisation to flood the mail server with thousands of emails directed at everybody from the Chief Executive downwards, slowing the network down which, in turn, impinges on the organisations efficiency. Indeed, many of these hoaxes - for that is what many of them are - are created for no other reason than to clog up such systems and, in most large organisations these days, I suspect that it is virtually a sacking offence to distribute these things.

    I am fortunate that my ISP has a very effective spam filter which filters out 99.9% of this rubbish these days and I don't need NHW slipping them in via the back door!

    Fortunately, the council's public protection service has more sense than to waste my money on them.

    I would be interested to see Morris's estimate of the number of readers of this blog who would even consider parting with €119 (£100) for duty on a package they have neither ordered nor are expecting.

    And would they act out of stupidity - or greed (on the basis that the level of duty suggests the contents must be worth a fair bit and must be worth having, even though they know that it isn't theirs in the first place ...)

  3. Difficult to say, Knowsie. I can be reasonably confident of 2 who would not - thee and me! I don't even respond to those occasional cards from Royal Mail requiring additional postage (plus penalty!) because a sender has paid insufficient. I simply take the view that if they wish me to receive the contents, then they will pay for me to do so.

  4. Unless expecting something to be delivered by courier, like NHW says don't even waste your time with them if you're even the slightest unsure LOOK UP the customer service number as the numbers these scammers often provide are total rubbish. A few other simple rules I follow since being ripped off in the past I never buy anything at the doorstep, and I won't give my bank details in the street even to Charity collectors 'chuggers' not because I object to charity collecting, you just don't know who is using your bank details.

  5. BEWARE - there is another UPS spoof doing the rounds:


    [Dear customer.

    Attached is detailed information on the status of your shipment with UPS.

    Kindly view the attached document and contact your assigned claims officer.

    Thank you.

    © Copyright 2011 United Parcel Service of America, Inc. UPS, the UPS brand mark, and the colour brown are trademarks of United Parcel Service of America, Inc. All rights reserved.
    Please do not reply directly to this e-mail. UPS will not receive any reply message. For questions or comments, visit Contact UPS.
    We understand the importance of privacy to our customers. For more information, please consult the UPS Privacy Policy.
    This communication contains proprietary information and may be confidential. If you are not the intended recipient, the reading, copying, disclosure or other use of the contents of this e-mail is strictly prohibited and you are instructed to please delete this e-mail immediately.]

    This originates in Taiwan


    Surely you don't still run a PC without security software to detect malware of any kind ...?

    "This originates in Taiwan

    which results in: Sorry! We could not find It may be unavailable or may not exist.

    So it would appear that Mr Robert Chen of the Hongshien Co Ltd in Taiwan has been excommunicated ...

    Perhaps somebody took the right action and reported the miscreant? Was it you? Or did this warning turn up in your mail box and you just decided to pass it on (and on and on ...)

    Fortunately, my ISP introduced an improved spam filter last year and I rarely see any but, if you are receiving spam like this (rather than spam warnings), might I suggest that you register with SpamCop (it's free!)

    It is important to send the entire message to SpamCop, including the bits you usually can't see which show which enable the sender to be traced.

    If you are using Thunderbird, it's easy - just press CTRL + U - but Windoze is not so user friendly - I think it something like 'Message source' on the View menu.

    When you've found the original message, click anywhere on it and press CTRL + A (Select all) then CTRL + C (Copy) then go to the window in SpamCop on the Report Spam page and press CTRL + V (Paste).

    Click 'Process Spam' and wait a few seconds. SpamCop will identify all of the right people to complain to - you can read the report if you want to but it isn't compulsory - just make sure you tell SpamCop to send it on its way ...